Your Next Big Move Starts Here

The Team

At IC Group, we take a team-driven approach to deliver enterprise-grade solutions for global brands like X (formerly Twitter), Microsoft, and Bausch & Lomb. Our cross-functional collaboration is rooted in a deep understanding of client goals, business needs, and enabling technologies. Operating in a dynamic environment, we balance innovation with operational excellence while maintaining high standards in delivery efficiency, cost-effectiveness, and information security, backed by our ISO 27001 certification.

As a technology-led Consumer Engagement company, we help Fortune 500 brands transform how they connect with audiences through digital, social, mobile and live experiences. From driving sales and loyalty, escalating fan engagement, insuring risks and capturing data, our secure, high-impact solutions are built on a foundation of integrity, accountability, and long-term client partnerships. We proudly support brands that are pushing boundaries in global markets.

Headquartered in Winnipeg, Canada with operations across North America and Europe, IC Group Holdings Inc. is publicly traded on the TSX Venture Exchange. We’re a fast-moving, passionate team that thrives on innovation and problem-solving. If you’re driven to make an impact and want to work with like-minded professionals, come join us—let’s build something great together.

Our Solutions Delivery team is responsible for the delivery and execution of all projects and client programs. The team acts as a trusted partner and strives to deepen client relationships based on trust, integrity, commitment, accountability and delivery.  This team leads the delivery of solutions which drive strategic and long-term value internally and to our customers.

Who are we looking for?

As a member of our general projects team, this position is accountable for following up on project deliverables and maintaining excellent communication. As a Project Manager at ICG, you will need excellent organizational skills to complete project tasks, often balancing several priorities. You will also be responsible for providing support to a client account team.

Is this role right for you?

If you are someone with a couple of years of project management experience, with a “get it done” attitude while paying close attention to the details, this role will be great for you.  If you have a strong understanding, or desire to know, how Social Media Marketing works in the business world, you are an ideal candidate. This role is unique and provides you with the chance to be a part of projects that reach global audiences daily.

Key Tasks:

Project/Program Management

• Managing internal projects.
• Managing client projects/programs.
• Managing product development of existing platforms.
• Manages product roadmap including release execution, backlog pruning, and operational support tracking for ICG platforms.
• Manages multiple projects of varying size and complexity through all phases of the project management lifecycle.
• Report on project success criteria results, metrics, test and deployment management activities
• Resource planning and leveling.
• Coordinates activities with contract resources to maintain constant and efficient delivery of deliverables.
• Identifies, manages, and mitigates risk through entire solution life cycle.
• Participate in daily scrum meetings and weekly planning meetings.
• Assisting with client contracts and statement of works in addition to other related tasks.
• Contributing to process improvements, templates, processes.
• Liaise with key members of external groups, customer representative.
• Works with the teams to ensure level of quality is met and issues with quality are addressed
• Working with internal and external systems (for example: time tracking, financial, helpdesk, sales management systems, content management systems, etc.).
• First line escalation point for Client projects.
• Invoice management.
• Purchase Order management.
• Financial tracking, reporting and forecasting.

Operations

• Where projects are part of a larger project or portfolio, participates in priority setting and is responsible for program level status meetings and reporting.
• Supports sales activities by contributing to account strategy, capabilities usage, and overall procedural improvements.
• Compliance and risk processes surrounding project/program management process and deliverables.

Overall, here’s what our successful candidate should possess:

• 5+ years of experience in project management with proven results in successfully delivering projects through all phases of the project life cycle with increasing project size and complexity.
• Excellent English communication skills (verbal, written and presentation).
• Strong working skills in the Microsoft Offices suite of products including MS Excel and Word.
• Proven working knowledge of project management practices, processes, techniques, and tools.
• Proven ability to lead and influence in a fast-paced team environment.
• Ability to work on multiple projects concurrently, meet deadlines and work under pressure, using creative problem solving.
• The ability to effectively manage change, responding to client needs as they evolve while maintaining budget and timeline.
• Meticulousness and attention to detail with the ability to manage and prioritize workflow.
• A “just get it done” attitude in solving issues beyond simply providing suggestions or assuming someone else will do it.
• Willingness to learn new technology and related terminology.
• Strong work ethic and positive team attitude.
• Able to deal with people sensitively, tactfully and professionally.

Great assets to have would be:

• Bachelor’s Degree in appropriate field of study or equivalent work experience
• Experience in project management in an online environment with proven results in successfully delivering projects through all phases of the project life cycle.
• Application experience: JIRA or other project scheduling software.
• Knowledge and understanding of social media platforms, their respective participants and how they are best utilized to achieve specific outcomes.
• Knowledge of Agile delivery tactics.
• Working knowledge of ISO 27001, GDPR, and PCI DSS.

The Team

At IC Group, we take a team-driven approach to deliver enterprise-grade solutions for global brands like X (formerly Twitter), Microsoft, and Bausch & Lomb. Our cross-functional collaboration is rooted in a deep understanding of client goals, business needs, and enabling technologies. Operating in a dynamic environment, we balance innovation with operational excellence while maintaining high standards in delivery efficiency, cost-effectiveness, and information security, backed by our ISO 27001 certification.

As a technology-led Consumer Engagement company, we help Fortune 500 brands transform how they connect with audiences through digital, social, mobile and live experiences. From driving sales and loyalty, escalating fan engagement, insuring risks and capturing data, our secure, high-impact solutions are built on a foundation of integrity, accountability, and long-term client partnerships. We proudly support brands that are pushing boundaries in global markets.

Headquartered in Winnipeg, Canada with operations across North America and Europe, IC Group Holdings Inc. is publicly traded on the TSX Venture Exchange. We’re a fast-moving, passionate team that thrives on innovation and problem-solving. If you’re driven to make an impact and want to work with like-minded professionals, come join us—let’s build something great together.

Who are we looking for?

As the Customer Experience Coordinator, you have an important role to fill, as you will find yourself in direct contact with ICG’s clients who represent the world’s most recognized brands.

You won’t shy away from this kind of challenge, because you are:

• Outgoing with a positive, can-do personality that is infectious;
• Someone with a great passion for customer service; you always want to make it right for the customer;
• A mover and a shaker with superior Customer Service skills, and can tactfully manage consumer inquiries;
• An independent worker who understands how important it is to pay attention to the details;
• Willing to work on a team that has a lot of fast-moving pieces;
• Focused on accuracy and attention to detail, as these qualities are your middle names;
• Efficient and experienced with MS Office; you’re not just good at navigating your way around MS Office software such as Word, Excel, Outlook, etc., you are GREAT at it;
• A multi-tasker who can get stuff done with a sense of urgency and pride!
• You possess excellent professional communication skills no matter who your audience is, or your method of communication (e.g. document writing, emails, phone calls, online chat programs, etc.)

The right CEC thrives in a pressured environment and always remains cool as a cucumber under the most demanding conditions, even when circumstances may seem impossible to solve, you will always execute with a professional demeanour.  Oh, and you want to have fun while doing it!

Is this role right for you?

Do you want to work hard to help us achieve our goals as well as yours? Looking to take customer service to the next level? Like the sound of a very fast-paced environment and working with the world’s top brands?

If yes, you sound like the sort of personality we love at IC Group!

The role of Customer Experience Coordinator would suit an enthusiastic up-and-coming professional with the ability to work and excel in a fast-paced and target driven environment. You will ensure the timely execution of several functions that keep us at the forefront of what we do, to help ensure the success of our many different consumer programs.

Key Tasks:

• Correspond with customers directly on various programs.
• Research and troubleshoot customer issues, escalations, and concerns using a variety of information and resources including internal tools and team members.
• Use internal platforms and systems to document, measure, and respond to consumer inquiries.
• Work with ICG Project Managers and Project Team members to provide support for programs and promotions.
• Provide back-up coverage and support for internal team members.
• Support other Special Project Teams or other work initiatives as defined from time to time.

Overall, here’s what our successful candidate should possess:

• Superior Customer Service Skills – loves to work with people.
• Exceptional English communication (verbal and written).
• Initiative and problem-solving skills are essential.
• Strong attention to accuracy and detail.
• Strong work ethic, positive attitude, and team player.
• Proven ability to work effectively under pressure, in tight timelines, in a fast-paced environment.
• Proficiency with MS Office Suite of products (Outlook, Excel, Word).

Experience Requirements:

• Minimum 1-year combined Office and Customer Service experience required.

Can you demonstrate experience proving;

• Ability to work under tight timelines and competing priorities.
• Critical thinking & thought leadership on project and/or program management.

Great assets to have would be;

• Post-secondary degree/diploma in a related discipline.

The Team

At IC Group Holdings Inc. (ICGH), we take a team-driven approach to deliver enterprise-grade solutions for global brands like X (formerly Twitter), Microsoft, and Bausch & Lomb. Our cross-functional collaboration is rooted in a deep understanding of client goals, business needs, and enabling technologies. Operating in a dynamic environment, we balance innovation with operational excellence while maintaining high standards in delivery efficiency, cost-effectiveness, and information security, backed by our ISO 27001 certification.

As a technology-led Consumer Engagement company, we help Fortune 500 brands transform how they connect with audiences through digital, social, mobile and live experiences. From driving sales and loyalty, escalating fan engagement, insuring risks and capturing data, our secure, high-impact solutions are built on a foundation of integrity, accountability, and long-term client partnerships. We proudly support brands that are pushing boundaries in global markets.

Headquartered in Winnipeg, Canada with operations across North America and Europe, IC Group Holdings Inc. is publicly traded on the TSX Venture Exchange. We’re a fast-moving, passionate team that thrives on innovation and problem-solving. If you’re driven to make an impact and want to work with like-minded professionals, come join us—let’s build something great together.

Who are we looking for?

We are hiring an Application Developer, to work in our Winnipeg based office on our growing Engineering team.

You will have a passion for coding and challenging solutions! You will work with a team of developers building web applications and integrating Enterprise Systems for our clients.

To do well in this role you should have a bachelor’s degree in Computer Science, and 3 years’ of experience developing complex applications.

Is this role right for you?

• Impeccable attention to detail
• Creative problem-solving ability
• Ability to work hard and deliver results under pressure
• Demonstrated ability to work on multiple projects at the same time
• Be a passionate coder
• Strong English communication (verbal/written/presentation) skills with both business and technical stakeholders.

Key Tasks

Development

In this position, the Application Developer is responsible for execution through the entire software development process (SDLC) of their systems, including working with the business teams, other .NET and HTML developers, coding/ programming, debugging and unit testing, deploying with the broader team, and support/maintenance of the program while in production.

Primary technologies used for this position are:

• NET MVC, Web API
• MS SQL Server, T-SQL
• C#
• MS IIS environment
• Other Duties Assigned

Overall, here’s what our successful candidate should possess:

• Computer Science degree (Related discipline)
• Strong experience with the development lifecycle of .NET application programming
• Usage of core .NET development tools such as Visual Studio, and other supporting tools
• Proven skills in managing code repositories, deployments, and life-cycle management via JIRA.
• Familiar with using Azure and Azure DevOps
• Understanding how to build UNIT Tests, considered an asset
• Proven development experience building applications using ASP.NET MVC framework, Web API
• In-depth knowledge of SQL servers and related technologies such as T-SQL is a requirement
• Must be capable of designing and implementing high-performance, high-volume commercial ASP.NET applications in a 7×24 environment
• Strong understanding of web security principles and practices particularly OWASP Top 10
• Working knowledge of hand-coding HTML, CSS, JavaScript/JQuery and experience building mobile responsive websites would be an asset but not required.
• Mobile app development experience in Android/IOS SDK is beneficial but not required.
• Excellent English communication skills dealing with all levels, including internal and external stakeholders (Written & Verbal)
• Strong work ethic and ability to work collaboratively in a team environment,
• Good understanding of software development lifecycles, Agile, and Waterfall
• Understanding of social networks, in particular X (formerly Twitter,) considered an asset.

Experience Requirements;

• Experience with Postman is a definite asset
• Experience in building and using web services is a distinct advantage
• Working knowledge of MS SQL Server and Microsoft IIS
• Working knowledge of development and support for REST web APIs.
• Strong experience with object-oriented design, design patterns, programming techniques, software design, and Internet technologies are essential.
• Experience developing new web services/web APIs are considered an asset
• Experience with Windows Services
• Experience with Microsoft Azure is a plus
• 3+ years prior related work experience in programming for complex applications
• 3+ years in a core .NET development environment, using C# technologies
• Familiarity with React and other front-end frameworks is a plus
• Experience with RabbitMQ or other messaging tools

Can you demonstrate experience proving;

• Ability to work under tight timelines and competing priorities.

Great assets to have would be;

• Post-secondary degree/diploma in a related discipline
• Node.JS

** This is an in-office role in our Winnipeg office.

The Team

At IC Group Holdings Inc. (ICGH), we take a team-driven approach to deliver enterprise-grade solutions for global brands like X (formerly Twitter), Microsoft, and Bausch & Lomb. Our cross-functional collaboration is rooted in a deep understanding of client goals, business needs, and enabling technologies. Operating in a dynamic environment, we balance innovation with operational excellence while maintaining high standards in delivery efficiency, cost-effectiveness, and information security, backed by our ISO 27001 certification.

As a technology-led Consumer Engagement company, we help Fortune 500 brands transform how they connect with audiences through digital, social, mobile and live experiences. From driving sales and loyalty, escalating fan engagement, insuring risks and capturing data, our secure, high-impact solutions are built on a foundation of integrity, accountability, and long-term client partnerships. We proudly support brands that are pushing boundaries in global markets.

Headquartered in Winnipeg, Canada with operations across North America and Europe, IC Group Holdings Inc. is publicly traded on the TSX Venture Exchange. We’re a fast-moving, passionate team that thrives on innovation and problem-solving. If you’re driven to make an impact and want to work with like-minded professionals, come join us—let’s build something great together.

Who are we looking for?

The Specialist-Promotions Legal and Compliance will work closely with the Director- Promotion Legal and Compliance, and other leaders, ensuring the timely execution of several vital services related to our client’s consumer programs.

Do you want to work hard to help us achieve our goals as well as yours? Like the sound of a fast-paced environment and working with the world’s top brands?

If yes, you sound like the sort of personality we love at IC Group!

Is this role for you?

Strategic Planning

The Specialist- PL&C always pays close attention to the details, and never fears a challenge because you are

• Outgoing with a positive, can-do personality that is infectious.
• Highly organized, skilled at time management and task prioritization.
• Willing to work on a team that has a lot of fast-moving pieces.
• Calm; when circumstances may seem impossible to solve, you will always execute with a professional demeanor.
• An excellent communicator no matter who your audience is, or your method of communication (e.g. document writing, emails, phone calls, etc.)
• A multi-tasker who can get stuff done with a sense of urgency and pride!
• Focused on accuracy and attention to detail, as these qualities are your middle names.
• Exceptional at writing in different styles, from formal business writing to technical and legal documentation.
• An independent worker who understands how important it is to pay attention to the details.
• Efficient and experienced with MS Office; you’re not just good at navigating your way around MS Office software such as Word, Excel, Outlook, etc., you are GREAT at it!

If this sounds like you, we definitely want to hear from you!

Key Tasks

• Develop legal documentation for programs and promotions that will be delivered to clients (such as Official Rules and Regulations) and ultimately to consumers (such as prize claim documentation).
• Review promotional marketing materials, email copy and website copy with an eye to accuracy and compliance.
• Assist in the review of agreements, Terms and Conditions, policies, and similar documentation.
• Assist in communications with external legal counsel.
• Assist in document management and support on vendor management and client management processes, using a variety of resources including internal tools.
• Using internal platforms and systems, work with ICG Project Managers and Project Team members to provide support for programs and promotions.
• Correspond with customers and vendors in support of various programs
• Provide support for internal corporate legal functions as well as information security goals.
• Provide back-up coverage and support for internal team members
• Other duties as assigned.

Overall, here’s what our successful candidate should possess:

• Ability to work in-office in Winnipeg
• Exceptional English communication (verbal and written)
• Organization and time-management skills.
• Initiative and problem-solving skills are essential
• Superb attention to accuracy and detail.
• Strong work ethic, positive attitude, and a team player.
• Proven ability to work effectively under pressure, in tight timelines, in a fast-paced environment.
• Proficiency with MS Office Suite of products (Outlook, Excel, Word).

Experience Requirements;

• Minimum of 5 years of experience working in a corporate and/or legal environment, or completion of a Post Secondary Legal Assistant Program with 2 years of related experience.

Can you demonstrate experience proving;

• Ability to work under tight timelines and competing priorities.
• Critical thinking & thought leadership on project and/or program management.

Great assets to have would be;

• Knowledge of corporate and/or legal documentation and terminology is an asset.
• Experience in working in legal/compliance settings (and/or related education), including in relation to public companies
• French as an alternate language is an asset.
• Understanding of promotions/marketing.